Terms & Conditions

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This page contains our full User Agreement. Please read carefully and you may wish to print this page up for your reference. By using or submitting an order and any subsequent orders on the Wholesome Hub web site you are agreeing to the terms that appear below.

Your email address is essential in the order process and for us to be able to supply you with important information such as Order Confirmations and changes to the service. By registering with Wholesome Hub, you accept that your email address may be used to supply you with such information.

There are three parts to our terms and conditions. Updated - 16th July 2024 @ 10am

1.     Terms of use of this site
2.     Terms of use relating to user comments
3.     Terms and conditions relating to sales made through this site
 
1. Terms of use of this site

1a. Your rights

Wholesome Hub grants you a non-exclusive, non-transferable, right to access, use and display this website (the “Site”) and the materials provided hereon, provided that you comply fully with this Agreement. The contents of the Site are only for your personal use and non-commercial use. You agree not to interrupt, or attempt to interrupt, the operation of the Site in any way.

1b. Your password

As part of the registration process, you will select a password. If your access is set up by Wholesome Hub Customer Service you must immediately change the generic password used for that purpose. We would appreciate it if you didn’t share your password with others.

1c. Termination

In addition to any other rights of the parties set forth herein, either you or Wholesome Hub may cancel or terminate this Agreement at any time – see Section 3 below regarding refunds. If we find that you are not using the service properly Wholesome Hub also reserves the right to restrict, suspend or terminate your access and use of the Site in whole or in part, without notice and if necessary, take legal action.

1d. Privacy

We are committed to the protection of your privacy and we abide by Australia’s National Privacy Principles (as amended and revised). See www.privacy.gov.au for details of the principles. We never sell, publish or disseminate mailing lists to third parties. See our Privacy Policy or contact us at the address below and we will send you a copy.

1e. Use of Wholesome Hub materials policy

If you wish to reproduce or use beyond personal use any of the Wholesome Hub™, online tools, reports, articles, materials, photos, graphics, publications, books, products or equivalent materials including trade marks (“the materials”), in whole or part, you must obtain our written permission before doing so. Failure to seek permission will be dealt with severely and use without written permission is forbidden.

You are not permitted to scrape or copy any part of this website. Requests for permission may be made to Wholesome Hub™ Customer Service, 65 Sparks Avenue, Fairfield, Vic 3078, phone 1300 668 747 fax (03) 9403 6711 email hello@wholesomehub.net.au

Our materials are protected in Australia and internationally by the law of copyright, moral rights, trade mark, equity, trade practices, fair trading and other laws and principles. We reserve the right to take legal action to prevent any unauthorised use or reproduction of our materials, in whole or part, for any purpose including but not limited to advertising, logos and any commercial purpose use. Please report any breach of our Use Policy to Wholesome Hub at the above address.

1f. Intellectual property

Wholesome Hub™ and Food Warrior™ is a trade mark of the Australian Consumers Association Ltd and all written information, artworks, photographs, compilations or equivalent works on our website, in electronic media and/or on-line is the subject of copyright or trade mark or otherwise protected under Australian & international law for our exclusive use. © Australian Consumers Association Ltd 1960-2010 inclusive. All rights reserved. Only Wholesome Hub and recommended licensees are permitted to use the Wholesome Hub™ and Food Warrior™ trade mark and all advertising by those parties which uses the Wholesome Hub™ and Food Warrior™ trade mark are approved by Wholesome Hub™ before publication.

1g. Copyright and permissions

Wholesome Hub owns the copyright for all material presented on this site unless otherwise stated. Except to the extent necessary for you to download any material on the site for your own personal use, reproduction (including by electronic means) of Wholesome Hub website and online tools and publications, in whole or in part, is forbidden without prior written permission (and is never permitted for commercial purposes). Address requests to hello@wholesomehub.net.au.

All literary and artistic works and compilations of information are the subject of Australian and International copyright © Australian Consumers’ Association 1998-2004. The trade marks the Wholesome Hub™ and Food Warrior™ and one or more artistic works are trade marks of the Australian Consumers’ Association. All rights reserved.

1h. Links to other sites

Links within this site are provided for your information only. Wholesome Hub does not endorse and has not necessarily verified the information available within the websites or other services that of any of the links found within the site/s.

1i. Special note for Webmasters

We welcome links from other sites to Wholesome Hub. However, as noted elsewhere, the name Wholesome Hub™ and Food Warrior™ are registered trademarks and the copyright for this site is owned by Wholesome Hub.
With written permission you may copy or use the Wholesome Hub or Food Warrior Logo from this site within another site to link directly to Wholesome Hub website — any link to Wholesome Hub needs to be provided as a text link unless written permission has been granted. For permission please email hello@wholesomehub.net.au

• You may not link to this site within a frame in your site.
• You may not link to any member or vendor area of this site.
• You may not link to this site in a defamatory manner. Legal action will be taken

Wholesome Hub will take all steps open to it to prevent links to its site which fall outside these requirements.

1j. Corrections to the site

Wholesome Hub has the right to correct any errors or omissions, and change any portion of the site without notice. If you find an error, please report it to Wholesome Hub hello@wholesomehub.net.au

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2. Terms of use relating to user comments

The following terms relate to comments by website users which are submitted to the Wholesome Hub website. Wholesome Hub does not agree or disagree with comments and opinions published by others. Wholesome Hub provides a forum and / or Blog that allows users to express their concerns with food and the way it is produced.

Please consider others when making contributions to our site.

2a. Contributions

You are solely responsible for the content of any contributions you make to the site. All such contributions are public, unless otherwise indicated. You must not include content which may:

• Be for commercial purposes.
• Be indecent or abusive.
• Be false or misleading, including the impersonation of other people.
• Slander, libel or defame any person or entity.
• Cause injury of any kind.
• Infringe or violate the intellectual property rights, contract rights, or any other rights of any third party.
• Violate any applicable laws, rules, or regulations.
• Contain software viruses or any other malicious code.

You acknowledge and agree that, unless otherwise indicated, any communications made to or by means of any portion of the site are public.

You acknowledge that you have no expectation of privacy in any public communication you make to the site.

You grant to Wholesome Hub a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free licence to use, copy, license, distribute, display, reproduce, transmit, modify, edit and otherwise exploit any public communication you make with the site in all media now known or later developed.

You indemnify Wholesome Hub for all loss it suffers as a result of any contribution you make to the site including any loss Wholesome Hub suffers as a result of making the content of your transmission available to third parties.

Wholesome Hub may, in its absolute discretion and without notification, edit or remove any material from the site at any time including material you have transmitted to the site. Wholesome Hub is under no obligation to make any material transmitted to the site available to any person. Wholesome Hub has no liability for any consequences of its reliance on its rights under this paragraph.

To the extent permissible by the laws of Australia, Wholesome Hub disclaims all liability in relation to your use of the site.

2b. Complaints about user comments

As Wholesome Hub does not have the resources to review or vet contributors' comments it does not control or vet any of the content of these comments. It takes no responsibility for, nor endorses or necessarily agrees with, the contributions of members of the public. If you believe any comment is inappropriate or unsuitable, please contact Wholesome Hub on hello@wholesomehub.net.au and provide the following details:

• Why you consider the material to be inappropriate; and
• Your name and contact details.

Wholesome Hub takes all complaints it receives seriously. On receipt of any complaint we will remove the relevant material temporarily while it is reviewed and then remove it permanently if appropriate. While we aim to act on any complaint within five business days of receipt, we cannot guarantee that we will read your complaint (or act on it) within any specific time period.

We will not act on any complaint which is vexatious, or which appears to be so. If you do not include your name and contact details in the complaint we may treat the complaint as vexatious.

2c. Wholesome Hub contribution

Wholesome Hub staff may respond to queries or comments. Such participation is not approval, agreement or endorsement of the views of the poster, nor is it indicative of systematic review of that or any other forum by Wholesome Hub.

2d. Removal of material

We may remove any material from the site at any time without cause and without notice to any person. The removal of material is not an admission that the material is inappropriate nor is it an admission of liability by Wholesome Hub.

As a guide, where Wholesome Hub has received a complaint about material, it reserves an independent right to either retain or remove the said material. Wholesome Hub may remove material if Wholesome Hub considered it to be;

• is for a commercial purpose.
• is indecent or abusive.
• is false or misleading.
• is slanderous, libellous or defamatory.
• is likely to cause injury of any kind.
• violates any rights of any person.
• violates any applicable laws, rules, or regulations.
• contains software viruses or any other malicious code.
• is in its opinion of a vexatious nature.

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3. Terms and conditions of sale

3a. Contract of sale

This web site is operated by Wholesome Hub ("we", "us" or "our"). By using the wholesomehub.net.au website you are bound by these terms and conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.

We will confirm acceptance of your order by a message on our website immediately after you have placed your order or by sending you an email to the email address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

3b. Pricing and delivery charges

All prices are stated in Australian dollars and where applicable include GST.

The price of goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which Wholesome Hub will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed.

Discounted products are not valid with other offer/s. Multiple promotion codes cannot be used for any one order.

To see our Flat Rate Shipping cost and Free Shipping offer, please visit Delivery and Shipping.

For remote destinations an order you make may include a delivery charge. If your order is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order and your delivery address and charges may vary depending on the carrier.

3c. Methods of payment

Payment may be made by Credit Dard, PayPal, After Pay and Direct Deposit. On occasion we may issue vouchers or "money off" coupons, loyalty points which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.

The credit cards and payment products accepted by us are those listed on the web site on the date on which your order is placed.

Authority for payment will be requested from your card issuer at the time of your order. We 'debit' your card with the full price of your order on receipt of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

3d. Delivery

We will deliver your order to the address specified by you during the order process on our website. You have the ability to change this address with each order through the website. We reserve the right to restrict deliveries in certain areas including the right to eliminate certain areas from our delivery schedule altogether. We reserve the right not to offer delivery to Post Office Boxes where free delivery is offered.

Products are subject to availability. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

If delivering to a physical address it is your responsibility to ensure that an appropriate person is available at the delivery address as they may be required to sign for goods. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

3e. Cancellation, refunds and returns

Unless otherwise notified to you in the confirmation email it may not be possible to amend your order after it has placed.

However to cancel your order immediately after it has been placed you will need to contact our office before your order has been processed. Please contact our office either by phone or email by return email that you received confirmation of your order from marked as Cancellation and urgent. If you cancel your order after it has been dispatched we can not refund the cost of postage and reserve the right to debit the charge of the cost of postage from your refund if your order did not have a freight charge as we do incur freight costs. 

For products sold through Wholesome Hub's online store you may return any damaged product within 30 days for a prompt refund of its purchase price. Shipping costs will only be refunded if the problem is a direct error by Wholesome Hub. Please make sure that you include the original packing slip with the product and that it is securely wrapped. Send the package to:

Wholesome Hub
65 Sparks Avenue
Fairfield VIC 3078
Australia

Unfortunately we may not be able to offer refunds due to a change of mind for products on special or with low Best Before Dates. In most cases, please notify our office for a returns slip and return the product within 14 days at the returnee's cost. We reserve the right not to process the refund if the product is returned damaged or not in a perfect condition for resale. Please contact our office for further details.

3f. Warranty and liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

Furthermore, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

3g. Complaints

Any customer complaints should be directed in the first instance to:

Wholesome Hub Customer Service
Email hello@wholesomehub.net.au
Phone: 1300 688 747

Wholesome Hub does not belong to any independent dispute resolution programs. If you feel your complaint has not been handled adequately by us you should refer to your home state or territory department of consumer affairs.

3h. Delivery

Online orders will be despatched via Australia Post or using Wholesome Hub's chosen courier service on the same day for orders received by 11:00am or next day dispatch. On the rare occassion it may take up to 48 hrs for your order to be dispatched. We will notify you by email of the shipping date if a product you purchased has sold out and let you know the expected shipping date you can then choose to cancel if you wish.

3i. Privacy and security

We respect your privacy. All personal details, including credit card information, submitted through this site pass through our secure server, which offers 128-bit encryption. We do not sell, rent or transfer this information to third parties for their marketing purposes. Please read our full Privacy Policy for further information.

3j. General

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutrition content may change. We would therefore recommend that you do not rely solely on this information and always check products labels.

All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to return the goods in good condition to us within 14 days and receive a full refund of the purchase price paid.

Where further dietary information is important to you, for example because you have an allergy or specific dietary requirement, you should contact Wholesome Hub or the manufacturer to be sure it matches your requirements.

Although product information is regularly updated, Wholesome Hub are unable to accept liability for any incorrect information.

Wholesome Hub has made every effort to ensure that the information presented, whilst general in nature, is accurate and current at the time of publication. It is made available on the understanding that Wholesome Hub is not thereby engaged in rendering professional advice and nor is the author and publisher liable for any loss or damages incurred and resulting from the use or reliance on the information presented.

Before relying on the information in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.

In some cases the material may incorporate or summarise views, guidelines or recommendations of third parties. Such material is assembled in good faith, but does not necessarily reflect the considered views of Wholesome Hub, or indicate a commitment to a particular course of action.

The registered company address for Wholesome Hub is 65 Sparks Avenue, Fairfield Vic 3078. A.C.N: 668 758 067
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